“There are three kinds of Vietnamese Apple iStore. Suck, fucking suck and Future World.” – Ripped and edited by me.
Two months ago, I bought a Macbook Pro from Future World, one of Vietnamese Apple iStore. At this time, they don’t have any 4Gbs RAM Macbook Pro to sell. They was gave me an advice to buy a 2Gbs RAM Macbook Pro, and they will upgrade the RAM to 4Gbs whenever I need. The stupid me, who was stupid to believe these lies, was bought a 2Gbs RAM MacBook Pro and really happy with it.
Today, when I call to this iStore to talk to its manager that I need to upgrade my RAM to 4Gbs, he refused me. He explained that 4Gbs RAM’s cost is now too high for them to keep the deal. He said “I am sorry but you, the client, should be the one who suffer the damage, not me”.
Wow, what’s service! How can they do that? I means keep given promises and become some fucking liar? I cannot do that, and I cannot believe there are any human being can do that. Thanks Future World for teach me a lesson about Vietnamese after-sales services. What can I do now? All I can do is just write this blog to make an announcement for my friends. That’s all!
I had a good and a bad experience there. They repaired my MacBook pretty fast and for a reasonable price, even as the same problem appeared again (without charging, something was wrong with the controller…) But I went there buying a 8GB iPod Touch, they said they don’t have one. First, I hate it when they do advertising for products they don’t have in stock. Second, I would like to get another solution offered. But the just said “Don’t have”. No “we cann call you when it will arrive again”. No “hm, what about 16 GB for a special price” I didn’t expect the 8GB price, but something customer friendly. I think they have the same problem a lot of so called successful businesses have: Once they starting making money the service is going down.